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At Bodhi Organics we are committed to providing you with the highest quality organic teas. We want you to love your purchase. So if you are unhappy with your purchase or it is damaged or faulty in some way please return it unopened, and packaging in new condition, within 2 weeks of purchase for a full refund (including return shipping). Should you wish to return a product please contact us on email@example.com, with a valid reason for return, to receive a return authority number. Refunds can take up to 7 working days to clear. Bodhi Organics accepts returns in accordance with Australian law.